Terms and Conditions

Last Updated: 10/15/2025
Welcome to Eco Green Earth, your trusted destination for sustainable, eco-friendly plants and gardening essentials. These Terms and Conditions (“Terms”) govern your access to and use of our website [www.ecogreenearth.in] (the “Website”) and our services operated from Kochi, Kerala. By accessing or purchasing from our store, you agree to comply with and be bound by the following terms. Please read them carefully before using our website or making any purchase.

1. General Information

Eco Green Earth is an online plant store based in Kochi, Kerala, offering a wide range of indoor and outdoor plants, pots, planters, and gardening accessories. By using our website, you acknowledge that you are at least 18 years old or are using the website under parental supervision.

We reserve the right to update, modify, or replace any part of these Terms at any time. Continued use of our website after such changes constitutes your acceptance of the new Terms.

2. Products and Availability

All products listed on our website are subject to availability. We make every effort to display accurate images, descriptions, and pricing; however, plant color, size, or appearance may vary slightly due to natural variations or environmental factors.

Prices are subject to change without prior notice.

Product availability may vary based on stock and seasonal conditions.

We reserve the right to discontinue or modify any product at any time.

3. Orders and Payment

By placing an order, you confirm that the information provided is complete and accurate. Orders will be processed once payment is successfully received.

We accept major online payment methods, including:

Credit/Debit Cards

UPI and Net Banking

Wallets and other secure payment gateways

All payments are processed securely. Eco Green Earth does not store your payment details.

4. Shipping and Delivery

We deliver plants and products across Kochi and selected locations in India. Delivery timelines may vary depending on your location, product type, and stock availability.

Standard delivery time: 3–7 business days within Kerala.

Some live plants may require special packaging or delivery schedules to ensure freshness.

Customers will receive a tracking link or update once the order is shipped.

Eco Green Earth is not responsible for delays caused by courier partners, natural events, or unforeseen circumstances.

5. Returns, Refunds, and Replacements

Since our products include live plants, returns are handled with care and only accepted under specific conditions:

If a plant or product arrives damaged, unhealthy, or incorrect, please contact us within 24 hours of delivery with photos.

Replacements or refunds will be initiated after review and approval by our support team.

Plants returned without valid reason or beyond the time window are not eligible for return.

Non-living products (pots, tools, etc.) can be returned within 7 days of delivery if unused and in original packaging.

Refunds will be processed to the original payment method within 5–10 working days once approved.

6. Cancellation Policy

Orders may be cancelled before dispatch by contacting our customer care team. Once an order is shipped, cancellation will not be possible. Refunds for cancelled orders will be processed as per our refund policy.

7. Intellectual Property

All content on the Eco Green Earth website, including logos, product images, text, graphics, and design, are the intellectual property of Eco Green Earth. Reproduction, distribution, or modification of this content without written consent is strictly prohibited.

8. User Conduct

When using our website, you agree not to:

Use the site for any unlawful or fraudulent purpose.

Interfere with the website’s functionality or security.

Post false, misleading, or harmful information.

Any violation may result in termination of your account or legal action.

9. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data. By using our website, you consent to the collection and use of information as described there.

10. Limitation of Liability

Eco Green Earth strives to ensure a smooth shopping experience, but we are not liable for any indirect, incidental, or consequential damages arising from the use of our website, including:

Product variations or damages during transit.

Website downtime, errors, or data loss.

Delays in shipping or force majeure events.

Our total liability will not exceed the amount paid by you for the product in question.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, with exclusive jurisdiction of the courts of Kochi, Kerala.

12. Contact Information

For any queries, feedback, or support, you can reach us at:

Eco Green Earth
Kochi, Kerala, India
📞 +91 [Your Contact Number]
📧 info@ecogreenearth.in
🌐 www.ecogreenearth.in